Refund policy

CANCELLATION POLICY

We understand that sometimes plans change.

If you need to cancel your order, please contact us (info.florineflowers@gmail.com) at least 24 hours before the scheduled delivery time.

Orders cancelled less than 24 hours before delivery may not be eligible for a refund, as flowers are already prepared or ordered from suppliers.

Custom or event orders (such as weddings or large arrangements) are non-refundable once preparation has begun.

REFUND POLICY

At Florine Flowers, we take great care in creating each arrangement to ensure it arrives fresh, beautiful, and exactly as ordered.

Because flowers are perishable and custom-made for each order, we are unable to accept returns once an arrangement has been delivered.

Your satisfaction is very important to us.

If there is any issue with your order (such as damaged or wilted flowers upon delivery), please contact us within 24 hours of receiving your arrangement.

To contact us, please send an email to our address: info.florineflowers@gmail.com

To help us resolve any issue quickly, please include a photo of the arrangement and your order number when you contact us. 

We will carefully review your concern and offer a replacement or partial refund, depending on the situation.

Please note that we cannot accept complaints submitted more than 24 hours after delivery!

Thank you for understanding